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LC - Part 3
(M-Cn) Customer service, Mark speaking. How can I help you?
(W-Am) Hi, Mark. I bought a chair from you store,
and I was about to assemble it, but I don't think I have all of the parts I need.
(M-Cn) Oh, I'm sorry to hear that. Do you know what you're missing?
(W-Am) Well, I have all the long bolts for the legs
but none of the other bolts for the seat.
(M-Cn) OK, I have some replacement parts here at the store,
and I can have the delivery driver drop them off at your house this afternoon. How does that sound?
(W-Am) That'd be great, thanks!
(남) 고객서비스 부서의 마크입니다. 어떻게 도와드릴까요?
(여) 안녕하세요, 마크. 제가 그쪽 가게에서 의자를 하나 사서 막 조립하려는데 필요한 부품이 다 있는 거 같지가 않아요.
(남) 아, 죄송합니다. 뭐가 빠졌는지 아세요?
(여) 음, 의자 다리용으로 긴 볼트는 있는데 좌석용 볼트는 없어요.
(남) 그렇군요, 여기 가게에 교체 부품이 좀 있으니까
배달기사를 통해 오늘 오후에 댁으로 갖다 드리겠습니다. 그럼 괜찮을까요?
(여) 좋아요, 고맙습니다.
Q1. Where does the man most likely work?
⒜ At a trade school
⒝ At a shipping company
⒞ At a store
⒟ At a factory
Q2. Look at the graphic. What is the woman missing?
⒜ Part A
⒝ Part B
⒞ Part C
⒟ Assembly instructions
Q3. What does the man offer to do?
⒜ Cancel an order
⒝ Hire a technican
⒞ Provide a refund
⒟ Arrange a delivery
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